Moreland Council’s contractors are experiencing staff shortages as a result of COVID-19. Scheduling adjustments have been made for this coming week:

Residents will receive a text message the day before the job is scheduled,. “Please allow 1-2 business days for delays once the job is scheduled,” said a Council media statement.

“Size changes and new bin connections may be delayed by one week.
Unrepairable and repairable may be delayed by one week. After your weekly collection, leave the damaged bin out, empty, and upside down.

“We will come to repair or replace it within two business days from your next weekly collection. If for some reason this does not occur the job will be rescheduled for the following week.

“Lost/stolen and unusable may be delayed by a couple of days. Your bin will be delivered and if your bin is unusable please leave it out and empty.

“Due to the fast-changing nature of the COVID-19 pandemic, it’s unfortunately likely that delays or impacts to our services may occur over the coming months.

“We want to reassure our community that we have strong contingency plans in place to keep delays to a minimum.

“If your normal services are impacted, we will keep you updated and let you know as soon as possible.

“To assist our team during this period, please only contact us about your bin if you have experienced a delay of longer than outlined above,

“We very much appreciate your patience and support as we all navigate this challenging time,” said the Council representative.